Terms and Conditions

1. Product description

All handmade crafts and bespoke items are individually crafted, and variations in colour, size, and design may occur. We strive to provide accurate descriptions and images, but slight differences are part of the charm of handmade products.

2. Ordering

By placing an order, you agree to purchase the item as described. For bespoke items, please ensure that all specifications are clearly communicated at the time of order.

3. Payment

Full payment is required at the time of order. We currently accept Debit card, Credit card, and Apply pay via the Squarespace provider for pre-made items from our shop. For Bespoke orders we accept Bank transfer and Debit/Credit card payments via the Sumup provider, these options will be discussed with you at time of order. Please note that we do not accept PayPal as a payment method.

4. Delivery

We aim to dispatch pre-made items within 2-5 business days, and bespoke items will be discussed with you at time of order. Delivery times can vary based on your location and the delivery method selected. We regret to inform you that we do not deliver outside the UK.

5. Refunds and returns

At L.C.Crafts, we adhere to standard consumer rights in the UK. Please note that our refund policy applies only in the event that an item is damaged through no fault of the customer. If you receive a damaged item, customers have up to 14 days from the date of receipt to contact us for a refund. We will request photographic evidence of the damage to process your return and refund/exchange. Please be aware that we do not offer refunds for items that are simply unwanted or if the customer changes their mind. We thank you for your understanding!

To request a refund, please use our contact us form.

6. Cancellation

Once an order is placed, cancellation is not permitted unless agreed upon prior to the crafting process for bespoke orders, and dispatch for pre-made orders.

7. Intellectual property

All designs and creations are the intellectual property of L.C.Crafts. Reproduction for resale of our items without permission is prohibited.

8. Liability

We are not liable for any indirect or consequential loss arising from the use of our products.

9. Customer responsibilities

Please note that some of our items may contain materials such as nickel, resin, or other known allergens that could cause allergic reactions. We cannot guarantee the materials used in our products, and we recommend that customers with known allergies exercise caution when purchasing.

10. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.